frequently asked questions 常見問題

FAQ 問答

customer care?

We hope you enjoy our products. Wear and tear is an inevitable consequence of fine jewelry. Take these tips to keep your jewelry look like new:

  • Remove your jewelry before bathing, showering and swimming to avoid dulling.

  • Remove your jewelry before applying perfume, hairspray, make-up, nail polish remover, body lotions and oils to avoid damage.

  • Store your jewelry individually preferably in your HALU soft pouch and box to avoid scratching and tangling.

  • Store silver jewelry in a sealed plastic bag to avoid oxidation and tarnishing.

  • Clean your jewelry regularly with a soft cloth to maintain shine and sparkle.


These are suggestions only and do not guarantee jewelry look like new. HALU is not responsible for wear and tear of jewelry.

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